Spa Reservations

We recommend that you book in advance, to avoid disappointment and to ensure we can accommodate the timings that suit you, please contact our Spa reception team directly.

 

Preparation

We recommend that you remove all jewelry and valuables pre-treatment for your own personal comfort. However we are not responsible for damage or loss of your personal belongings.

Shaving

For optimal results if you are receiving a facial treatment, it is advised that you shave prior to treatment. However, shaving on the day of receiving body exfoliation treatments may cause a stinging sensation or a slight temporary redness to the skin

During Your Stay

The Orchid Spa is a sanctuary for peace, tranquility and relaxation. For this reason, active cell phones are not permitted; we request that you select a silent ring tone before you enter the Spa area.

Cancelations / No attendance

If you wish to cancel an individual treatment, we ask that all changes or cancellations are made 12 hours prior to treatment. For cancellation of a package, 24-hour notice is required and ‘no shows’ may result in charges for the appointment missed.

Late Arrivals

We request that as a courtesy you contact us as soon as possible if you are running late or need to reschedule and we would appreciate if you could give an estimated time of arrival. Where possible, we will certainly try to accommodate and fulfill your appointment requirements

Medical

Please inform us of any medical or special needs that may require additional attention. For instance if you suffer or with high blood pressure, heart problems or are or may be pregnant, avoid body wraps treatments along steam room usage.